• Blog >
  • COVID-19 Visiting RAH Protocol (updated 12.31.2021)
RSS Feed

COVID-19 Visiting RAH Protocol (updated 12.31.2021)

Appointment Check-In

  • Please wait in your car when you arrive in the parking lot.
     The parking spaces will be labeled with numbers and each will be marked with a sign with instructions for checking in.  (Please check in by sending a TEXT MESSAGE or CALLING 845-876-6008.  Please be sure to include your name, your pet's name, your reason for visiting RAH, and the number of your parking space.  A Client Care Representative will check you in and reply with a confirmation.)
  • After checking in, a veterinary assistant or licensed technician will come to your car to retrieve your pet.  Your pet will be taken into the hospital for treatment and then returned to you. 
  • The doctor will call you after your appointment to review their recommendations and any medications that may be prescribed. 
  • You will be given the opportunity to pay for the products and services with a credit card over the phone or when you pet is returned to you.
  • Please wear a face covering while interacting within 6 feet of RAH staff.  For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet. 

Boarding

  • Please complete the Boarding Intake Form on our website's Boarding and Grooming page before checking in. If you are unable to complete the form online, please contact us and request one to be mailed or picked up at your convenience.
  • Please follow the same check-in instructions for appointments above.  
  • Please limit your pets' belongings to medications, diets, and ONE toy. Please do not bring any blankets or bedding; we will provide clean bedding to boarding pets.
  • Please wear a face covering while interacting within 6 feet of RAH staff.  For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet. 

Medication and diet pick up

  • Most medications (excluding controlled substances and refrigerated medications) will be placed in a “self-service” box near the front door.  If your pet’s medication is not ready and waiting in the box, please call us and we will bring it to you. You will be given the opportunity to pay for your products and services with a credit card over the telephone.    
  • If you are picking up your pet's diet, please call us and we will bring it to you. You will be given the opportunity to pay for your products and services with a credit card over the telephone. 

Other important details

  • Please wear a face covering while interacting within 6 feet of RAH staff.  For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet. 
  • Please maintain six feet of distance from our staff when speaking with them.
  • If you have symptoms such as a cough, shortness of breath, fever, chills, muscle pain, sore throat, or new loss of taste or smell, or have reason to believe that you have been exposed to COVID-19, we ask that you call ahead of your pet’s appointment to notify us.  This will enable us to take the necessary precautions such as providing pet care by telephone or rescheduling your appointment.  For everyone’s safety, it is critical that individuals exposed or potentially exposed to COVID-19 not enter the property.
  • To help stay well, continue to practice social distancing, thorough hand washing, and follow the CDC’s recommendations.   
  • Depending on staff availability, a telephone recording may answer the telephone and will provide you with options to speak with a team member, or it will ask you to leave a message so that we can return your call.

 

Thank you for your continued patience, support, and trust through this challenging time.  Please feel free to reach out to us by email at [email protected] or by telephone at (845) 876-6008 with any questions you may have.

Location

Find us on the map

Office Hours

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-12:00 pm

2:00 pm-6:00 pm

Saturday:

8:00 am-4:00 pm

Sunday:

Closed