Dear Clients,
We hope that this email finds you and your beloved pets safe and well. Throughout the state, businesses are reopening and some of the government-imposed safety requirements have been relaxed. The safety of you, your pets, and our team remains our absolute top priority. After thoughtful consideration, we are going to continue to ask that you follow the safety guidelines outlined below, including “curbside check-in.” While we miss seeing our pet parents inside the hospital, we believe that inviting them inside at this time would increase the risk of COVID-19 infection for everyone. An outbreak inside RAH could significantly reduce our ability to care for pets. We very much look forward to seeing you in-person in RAH soon and we will update you as that date nears. In the meantime, “curbside check-in” will continue. Thank you for your continued support and cooperation. Your support has enabled us to continue safely treating pets throughout the COVID-19 pandemic. As always, please do not hesitate to email or call to speak with our team.
Hours
- 8:00 am-6:00 pm Monday through Friday (closed 12-2 pm on Friday for staff meetings)
8:00 am-4:00 pm on Saturday
Closed Sunday
Appointment Check-In
- Please wait in your car when you arrive in the parking lot.
The parking spaces will be labeled with numbers 1 through 9, and each will be marked with a sign with instructions for checking in. (Please check in by sending a TEXT MESSAGE to 867-2324. Please be sure to include your name, your pet's name, your reason for visiting RAH, and the number of your parking space. A Client Care Representative will check you in and reply with a confirmation.) - Alternatively, you may CALL either 876-6008 or 867-2324 to check in over the phone with a Client Care Representative.
- After checking in, a vet assistant or licensed technician will come to your car to retrieve your pet. Your pet will be taken into the hospital for treatment and then returned to you.
- The doctor will call you after your appointment to review their recommendations and any medications that may be prescribed.
- You will be given the opportunity to pay for the products and services with a credit card over the phone.
- Please wear a face covering while interacting within 6 feet of RAH staff. For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet.
Boarding
- Please complete the Boarding Intake Form on our website's Boarding and Grooming page before checking in. If you are unable to complete the form online, please contact us and request one to be mailed or picked up at your convenience.
- Please follow the same check-in instructions for appointments above.
- Please limit your pets' belongings to medications, diets, and ONE toy. Please do not bring any blankets or bedding; we will provide clean bedding to boarding pets.
- Please wear a face covering while interacting within 6 feet of RAH staff. For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet.
Medication and diet pick up
- Most medications (excluding controlled substances and refrigerated medications) will be placed in a “self-service” box near the front door. If your pet’s medication is not ready and waiting in the box, please call us and we will bring it to you. You will be given the opportunity to pay for your products and services with a credit card over the telephone.
- If you are picking up your pet's diet, please call us and we will bring it to you. You will be given the opportunity to pay for your products and services with a credit card over the telephone.
Other important details
- Please wear a face covering while interacting within 6 feet of RAH staff. For example, a face covering must be worn when handing your pet to our staff member and again when receiving your pet.
- Please maintain six feet of distance from our staff when speaking with them.
- If you have symptoms such as a cough, shortness of breath, fever, chills, muscle pain, sore throat, or new loss of taste or smell, or have reason to believe that you have been exposed to COVID-19, we ask that you call ahead of your pet’s appointment to notify us. This will enable us to take the necessary precautions such as providing pet care by telephone or rescheduling your appointment. For everyone’s safety, it is critical that individuals exposed or potentially exposed to COVID-19 not enter the property.
- To help stay well, continue to practice social distancing, thorough hand washing, and follow the CDC’s recommendations.
- Depending on staff availability, a telephone recording may answer the telephone and will provide you with options to speak with a team member, or it will ask you to leave a message so that we can return your call.
Thank you for your continued patience, support, and trust through this difficult time. Please feel free to reach out to us by email at [email protected] or by telephone at (845) 876-6008 with any questions you may have.
Sincerely,
Greg Tumolo, DVM
Medical Director